Ukuthuthukiswa kweskripthi seSikhungo sezingcingo kuwubuciko be-telemarketeres kanye nama-agent asevisi ngamakhasimende amabili. Izikripthi eziningi zokukhishwa kwemibhalo zenziwe kwi-Call Center yaseCosta Rica ukuze silungiselele ama-agent ethu aseMelika aseMelika ukuba afunde ngokuqiniseka, enze isethulo sokuthengisa sibe umsindo ngobuqotho futhi uhambise ingxoxo phambili ekupheleni. Yebo, ezinye izithunywa ezilimi ezimbili zizalwa ngobuntu obuhle kanye namakhono okuxhumana emvelo. Ngisho namafilimu e-Hollywood akhazimulisa ama-telemarketer ase-offshore anomsindo ozwakalayo efonini bese evala ucingo lokuqala. Ama-agent ethu we-telemarketing athembekile kakhulu kumathuluzi okuxhumana abanikwe wona ukuthi amomotheka ngenkathi edayela.

I-BPO yethu yokucubungula amasu okunciphisa izindleko izokwehlisa iphesenti yama-hang-up amahlaya ngenkathi igcina ingxoxo isebenzisane futhi iyathakazelisa iklayenti. Zonke izikripthi zesikhungo socingo zilotshiwe ukuzwakala sengathi amakhasimende empeleni abheke phambili kukholi. Isikhungo sethu sokungena ogwini sezwe samukele isimemezelo sokuthi abantu abangabazi bangabangani abangazange bahlangane nokho. Amasu okushaya amakhemikhali ahlukile adalwe ukuze athole ukunakekelwa komthengi futhi ahlele isithakazelo ngaphakathi kwamasekhondi angu-20 okuqala wengxoxo. Siyazi ukuthi amaphesenti amakholi we-telemarketing azoholela ekuxhumeni kungakhathaliseki lokho okushiwoyo futhi, ngaleyo engqondweni, sizosebenzisa ukuzivikela kokubuza imibuzo ngokucophelela ngokumisa okwesikhashana ukugcina amakhasimende angakwazi ukukhuluma.

Uma iLatin America yethu isishayela isikhungo siqala, ithimba lethu lokuthuthukiswa komkhakha we-telemarketing lizodinga ukukubuza imibuzo eminingi eningiliziwe, ezosinika ulwazi oludingayo ukuze siphakamise uhlelo lwakho lwe-BPO. Zonke izimo zesevisi yamakhasimende zizobhalwa ezinhlobonhlobo zezingxoxo futhi zifinyeleleke lapho kuvela ukuxoshwa. Iskripthi sakho sizohlelwa ukubeka i-telemarketer ngaphambi kweklayenti ukuze sikwazi ukuxazulula imibuzo yabo ezayo noma ukukhathazeka ngokuzikhandla futhi siqhubeke phambili. Ngaphambi kokushaya ucingo olulodwa olungasetshenziswanga, sizodlulisela umlayezo wokuqala wokubheka ukubuyekezwa kanye namazwana. Uma kunesidingo, sizokwenza zonke izinguquko ezidingekayo futhi sikunikeze iskripthi yokugcina ye-telemarketing ukuze uvumeleke. Izinketho zasogwini lwe-script yakho zihlukahluka kuye ngezidingo nokuxhumana. Isibonelo, sikwazi ukukhipha iskripthi ngokushayela ucingo lokuqala noma iskripthi sezingcingo ezimbili zokuvala ucingo lapho ikhasimende elingahle libize khona.

Ukuhlangenwe nakho kwemboni yethu ye-call center kubonise ukuthi amaphesenti ezinkampanini ezincane ezethula umkhankaso womkhankaso wefoni wazo kancane zicabangela ucingo lwe-telemarketing ngokwayo. Umzamo uhloniphekile, kodwa emva kwezinsuku ezinde efonini futhi ungafezi imiphumela oyifunayo, iningi liyazi ukuthi ukutshela akuthengisi ucingo. Uhlu lokuhlola lwemikhiqizo namasevisi ngesingeniso esihloniphekile singasebenza ngezikhathi ezithile, kodwa iningi labantu lingenalutho kusuka kuma-telemarketers ngaphambi kokuba lifinyelele isethulo. Uma sithuthukisa iskripthi sakho sokukhishwa kwe-telemarketing, inkhulumomphendvulwano yakho yesibili izokuthuthela esigabeni esilandelayo sokuxhumana. Njengenzuzo eyengeziwe, isevisi yakho yamakhasimende noma iskripthi sokuthengisa kufakwe mahhala nanoma yikuphi umkhankaso we-Call Center oseduze ne-Costa Rica.