Richard Blank Podcasts
“Joining podcast audiences for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.”
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Cut Kids a Break: Richard Blank on Patience, Perspective, and Growing Up | iNNOVATION Insights
Cut Kids a Break: Richard Blank on Patience, Perspective, and Growing Up | iNNOVATION Insights
Pressing zero every time.
Nothing better than getting a live person on the phone.
How to develop a relationship over the phone?
Follow up questions gets the sale.
Costa Rica can compete in the BPO industry.
Big ROI for ESL employees
Better vocabulary equals more sales
Understanding virtual consumers with Richard Blank. Street Smart Business Leaders Podcast #16
Street Smart Business Leaders Podcast.
Why Voice Still Matters?
When agents disappear overnight.
What is the secret to client retention?
What do you enjoy most about your business?
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