CALL CENTER MANAGEMENT AND SUPERVISION
First class telemarketing managers aim to increase self-esteem and contribute to an agent’s professional development within the international outsourcing industry. They are expected to reduce the causes of call center burnout and eliminating attrition during a nearshore campaign by sincerely listening to all agents with an open mind. Outbound cold calling and inbound customer service stress works in a strange way to motivate, like reverse psychology. Our executives are clearly aware that adversity is a challenge and should be handled with grace and style when making a phone call or saving a client. Every Costa Rica’s Call Center agent recognizes that our call center truly cares about them, which strengthens their loyalty and commitment to your campaign.
Our Central American nearshore organization will only consider a bilingual BPO team manager from strong industry references or promoted from within our own call center cubicles following an extraordinary performance as a bilingual telemarketing agent. Age or gender will not deter a promotion. We are interested in those that have shown company loyalty, completely understand the metrics of the assigned outsourced work, the importance of reliable attendance and being punctual. Offshore customer service leaders that own up to accountability will supervise your offshore BPO campaign, period.
Costa Rica is a country that has produced a 90 percent literacy rate and a large hiring pool of impressive English speakers that understand and imitate the North American culture. Our Latin American managers take the time to make every bilingual call center agent understand the importance of call center career development and promotion within the offshore industry. BPO managers enjoy telling their personal call center success stories to the new hires to gain face and lead by example in a fast paced job while maintaining first class customer service. Correct staffing levels are vital as well to ensure proper support. Our managers are well trained in keeping the entire calling floor happy, dedicated and consistantly productive in your nearshore campaign.